These Terms of Service constitute a public offer agreement between Alex Bert LLP (the “Provider”, “we”, “us”) and any individual who purchases or accesses our digital products, online courses, video lessons, audio materials, written materials, or related services (the “Customer”, “you”).
1.1. Acceptance means the full and unconditional acceptance of these Terms by the Customer. Acceptance is equal to entering into a written agreement with the Provider.
1.2. Customer means a legally capable individual aged 18 or older who purchases or accesses the Provider’s digital products or services.
1.3. Provider means Alex Bert LLP, including persons authorized to provide access, support, and related services on behalf of the Provider.
1.4. Services means granting the Customer limited access to online courses, digital materials, video lessons, audio lessons, written materials, templates, and other educational content available through the website.
1.5. Online Course means a structured set of video, audio, text, and/or audiovisual materials dedicated to a specific topic and provided through online access.
1.6. Personal Access means login credentials, a personal link, account access, or another technical method that allows the Customer to access purchased digital materials.
2.1. These Terms are concluded as an adhesion agreement. By placing an order, submitting a form, making payment, or accessing the materials, the Customer confirms full acceptance of these Terms.
2.2. The agreement is considered concluded from the moment the Customer accepts these Terms by completing an order or making payment.
2.3. The Provider undertakes to provide access to the purchased digital product, and the Customer undertakes to pay for and use the product in accordance with these Terms.
2.4. The Customer confirms that all contact information provided during the order process is accurate and up to date.
3.1. The price of each product or course is displayed on the website at the time of purchase.
3.2. The Provider may change prices at any time before payment is made. Price changes do not affect orders that have already been paid.
3.3. Payment is made on a 100% prepayment basis using the payment methods available on the website.
3.4. The service is considered paid once the payment is successfully processed by the payment provider.
3.5. Any bank fees, payment system fees, currency conversion fees, or other charges applied by third parties are the Customer’s responsibility unless otherwise stated.
4.1. After successful payment, access details are sent to the email address provided by the Customer or displayed through the relevant access system.
4.2. Access is intended for one Customer only. Sharing, reselling, transferring, publishing, or distributing access credentials or course materials to third parties is prohibited.
4.3. If the Customer does not receive access within the stated timeframe, the Customer should contact support at alex.bert.coach@gmail.com.
4.4. The Customer is responsible for checking the Spam, Promotions, and other email folders and for ensuring that the provided email address is correct.
The Customer has the right to receive access to the purchased product in accordance with these Terms and to contact support regarding access or technical issues.
The Customer agrees to pay for the selected product, provide accurate contact information, and use the materials only for personal, non-commercial purposes.
The Customer is prohibited from: copying, selling, publishing, distributing, recording, transferring, or otherwise sharing the course materials, access links, videos, audio files, text materials, templates, or other intellectual property of the Provider.
The Provider has the right to independently determine the format, structure, and method of delivering the digital products and to update or improve the materials at its discretion.
The Provider undertakes to provide access to the purchased materials and to make reasonable efforts to resolve technical issues related to access.
The Provider may restrict or terminate access if the Customer violates these Terms, including by sharing materials or access with third parties.
7.1. All products are educational and informational in nature. They do not constitute medical, legal, financial, psychological, or other professional advice requiring a licensed specialist unless explicitly stated otherwise.
7.2. The Provider does not guarantee any specific personal, relationship, emotional, financial, or other result. Results depend on the Customer’s personal situation, decisions, consistency, and external circumstances.
7.3. The Customer assumes responsibility for how they apply the information received from the course or materials.
8.1. Refund terms are described in the Refund Policy, which forms part of these Terms.
8.2. Unless otherwise stated on the product page, the Customer may request a refund within 14 calendar days from the date of purchase.
8.3. To request a refund, the Customer must contact support at alex.bert.coach@gmail.com and provide the name, email used for purchase, purchase date, product name, and reason for the request.
All website content, course materials, videos, audio files, texts, designs, templates, scripts, and other materials are protected by intellectual property rights. The Customer receives only a limited, personal, non-transferable right to use the materials for personal purposes.
To the maximum extent permitted by law, the Provider shall not be liable for indirect losses, lost profits, emotional distress, relationship outcomes, or any consequences arising from the Customer’s independent use of the materials.
Alex Bert LLP
Born on April 20, 1994
Address: Pirita tee 26-6, Tallinn
12011 Tallinn, EE
Email: alex.bert.coach@gmail.com